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Think, Act, Learn, Adapt: Why Agentic AI is Nothing Like a Chatbot

Podcast with Shwetha Balaji and Shreya Datta from McGill and Partners

AuthorAuthor

Yoshi Soornack & James Garner
September 05, 2025

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Proudly sponsored by ConstructAI, brought to you by Weston Analytics.

Hello Project AI enthusiasts,

What if your next business partner wasn’t human? Not a tool you command, but a proactive collaborator that anticipates your needs, suggests your next move, and works alongside you to get the job done. This isn’t science fiction. It’s the reality of agentic AI, and it’s already being built today. Forget the simple chatbots you’ve argued with online; we’re entering the era of the digital colleague.

At McGill and Partners, a specialist insurance and reinsurance broker, this future is already taking shape. They’ve built an AI agent that does more than just answer questions—it takes action. It’s a digital team member designed to support their client brokers, and its existence raises a fascinating set of questions. How do you build, manage, and, most importantly, trust a non-human colleague? This isn’t just a story about technology; it’s a story about a new kind of collaboration, and it offers a glimpse into the future of work itself.

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Takeaways

  • AI is rapidly transforming various industries, not just technology.

  • Non-tech individuals are also embracing AI tools in their daily lives.

  • Agentic AI can think, act, learn, and adapt, enhancing user interaction.

  • Implementing AI requires a focus on user needs and feedback loops.

  • Establishing guardrails is crucial for safe AI deployment.

  • Building trust within teams is essential for successful AI projects.

  • Communication skills are vital for effective AI implementation.

  • Measuring AI success should focus on business value rather than ROI.

  • Adaptability will be key in the future job market as roles evolve.

  • Human skills will remain important even as AI takes over routine tasks.

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That’s it for today!

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See you soon,

James, Yoshi and Aaron—Project Flux