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AI Won’t Work If You Don’t Fix THIS First

Podcast with Michael Schank - Digital Transformation & Operational Excellence Consultant | Process Expert | Author | Thought Leader

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Yoshi Soornack & James Garner
July 04, 2025

Proudly sponsored by ConstructAI, brought to you by Weston Analytics.

Hello Project AI enthusiasts,

In the rapidly evolving landscape of artificial intelligence and digital transformation, organisations often rush to implement the latest technologies without fully understanding their own operations. We recently had the pleasure of hosting Michael Schank, a digital transformation and operational excellence consultant with over 25 years of experience, on the Project Flux podcast. His insights into why transformations fail—and how to ensure they succeed—offer a refreshing perspective that puts process understanding at the heart of technological change.

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Takeaways

  • Digital transformation failures often stem from lack of alignment.

  • Understanding processes is crucial for successful transformation.
    Organizations must document existing processes to identify inefficiencies.

  • AI should be embedded in business processes for maximum impact.
    Cultural change is essential for successful technology adoption.

  • Transparency in strategy helps align teams towards common goals.

  • The Process Inventory Framework aids in understanding organizational capabilities.

  • Shadow systems can undermine official processes and need to be addressed.

  • AI can revolutionize business operations if implemented correctly.

  • Future success will depend on how organizations adapt to AI advancements.

That’s it for today!

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See you soon,

James, Yoshi and Aaron—Project Flux